Hi, I'm Albert Canine-stein, but everyone calls me Berty.

We're sorry to hear that your pet isn't enjoying our food. We have a variety of recipes that might be a better fit for your pup's taste or tummy. With our 100% Money Back Guarantee, we can replace your order with a different recipe or provide a refund if you let us know within 2 weeks of receiving your order. Just email us at hello@eurekapet.co with the batch (expiry) date and the recipe.

To process your request, we ask that you return the original food order, and we'll make the return process as easy as possible. We can also send you sample packs of other recipes to try. Let us know which option you'd prefer, and we'll guide you through the next steps.

Note: The Money Back Guarantee only applies to Air Dried Food orders.

Absolutely! We do have 20g sample packs of all 3 of our delicious recipes. All we ask is for some help just with shipping and it’s just $6. Click here to get some samples for your ultimate taste tester.

Our digestive care focused recipes are much more nutritionally dense than traditional kibble. Each gram of Eureka contains more protein, essential nutrients and calories than many other dry foods, which means you might be putting a lot less into their bowl than you are used to.

When switching to Eureka we recommend a gradual transition period of over 5-7 days to avoid any stomach issues. This allows your pet's digestive system time to adjust to the high nutritional value of our recipes. Start by swapping 15% of your dog's diet across to Eureka, increasing this amount by 10-15% each day until you are feeding 100% Eureka by day 7 or 8.

If you are planning to feed a portion of Eureka with their old diet, then you will be able to transition quicker depending on the amount of Eureka you are planning to feed. It is normal for your dog to have soft stools for 1-2 weeks as the gut adjusts to a new, energy-dense diet.

Nope! Eureka’s digestive care dog food recipes are complete and balanced for various life stages and all breeds. You will not need to add supplements to your pet’s diet unless specifically recommended by your veterinarian.

Yes, we do! All you'd have to do is log in to your dashboard to access our Give $15, Get $15 referral program that you can share with friends and family.

Please note that referral codes can only be used on all first subscription orders.

Yes, this is completely normal! Your dog is pooping less because most of the food is being properly digested and used by their body, leading to less waste. If you notice your dog straining a bit while pooping, don't worry—that's normal and can also be healthy. A little straining can help express your pup's anal glands, something your vet would normally do, but without the extra cost when your pup is on a well-balanced diet.

No additional steps are needed in the preparation or serving of Eureka and it can be eaten as is. All you have to do is ensure your pup gets the right amount in their bowl.

Some pups prefer to have Eureka soaked in some warm water or bone broth and we generally say doing so is perfectly okay too. Our recipes can also be used just as a topper (15% feed) on your pup's meals. Calculate how much Eureka your best mate needs in a day, using our quick feeding calculator here.

Change, pause or cancel your subscription via your online dashboard. If you haven't activated your account yet, please do so using the email we sent when you first subscribed or request a fresh activation link from us.

Once activated, you can change or cancel any future subscription orders from your dashboard in the "Manage Subscriptions" tab. You should see options to Reschedule, Skip or Cancel your Subscription.

If you have any issues, please reach out to us at hello@eurekapet.co and we'll get back to you ASAP! 

Once you have subscribed you will be able to see all future scheduled orders in your Account Dashboard and make any edits required. At least 24 hours prior to your next renewal order, we'll email you with a reminder about the upcoming charge. Once payment goes through, we'll dispatch your order within 1 business day.

If you need an immediate order, just hit the "Order Now" button on your dashboard to avoid running out of food.

Subscription orders are recurring, starting from the day you sign up and following the frequency you chose (e.g. every 6 weeks). If you're unsure about your next charge or shipment, just reach out to us via hello@eurekapet.co for assistance.

Note: Please allow extra time for delivery based on your location.

You will receive an e-mail notification to update your payment method if a subscription payment fails. Once updated with valid payment details, our system will attempt to process the payment again in 6 days. 

If you'd like to process an order sooner, you can reschedule your next order or click the "Order Now" button to push an order through right away. If you receive repeat notifications, please ensure your payment information is updated or reach out to us at hello@eurekapet.co for further assistance.

For sure! Whether your home or on the move we will still dispatch your order unless your subscription has been put on hold. 

If you wish an order to be delivered elsewhere, please reach out to us to ensure it is shipped to the correct address. If in doubt, contact us via at hello@eurekapet.co.

If you are a first-time subscriber, please check if you have activated your account through a Customer Account Activation Link that was sent to you when you first subscribed. When activating you will be prompted to create a password which will allow you access to your dashboard.

If you are an existing subscriber and are seeing an error message when you login, first check if your web browser is set to private browsing mode, especially if you are an Apple device user. Switching to a regular browsing mode could resolve the issue. 

Should problems persist, please send us screenshots of the error via hello@eurekapet.co so we can assist you or escalate to our technical team.

If you encounter difficulty updating your payment information due to an error message, do the following:

Head to account details > click manage payment methods > select edit on your preferred payment to receive a link to edit your payment

If the above does not work, please contact us at hello@eurekapet.co and we'll assist with investigating this immediately.

All customer payment details are securely kept by Shopify, so payment updates can only be done by the customer directly through a link sent via e-mail.

Log into your Dashboard to make any changes to your subscription including cancellation. If in doubt, contact us via at hello@eurekapet.co. If an order has already been shipped under this subscription, let us know if you'd like to keep it or return it. 

Absolutely! To give your pup a varied diet of different proteins, you can rotate recipes each month through the "swap" feature on your Dashboard.

If your pet has stopped enjoying Eureka and you wish to cancel your subscription, do so via your Dashboard. Once logged in, click "Manage Subscription" and scroll down. You should see a button that says "Cancel Subscription". If in doubt, contact us via at hello@eurekapet.co and we will assist with the cancellation for you promptly. Rest assured, you will not receive any further orders once your subscription has been cancelled.

Well that certainly wasn't our intention! Rarely, mistakes can happen during the packing process. Contact us via hello@eurekapet.co and we will organise a return of the incorrect item and ensure the correct product is sent out to you. 

If you'd like your order delivered on a specific date or are concerned about timing, you can push an order through right away using the "Order Now" button on your Dashboard. Alternatively, you can also reschedule your upcoming order to process (i.e. be billed) on a specific date.

We aim to ship as fast as we can! Once you've paid, we pack, process and ship within 1 business day. Please see estimated delivery times by location below. If you require a faster delivery, you can choose an Express Post option at checkout.

Delivery Area	Estimated Delivery
NSW, VIC & QLD Metro	1 – 3 Business Days
ACT, NSW, VIC & QLD Regional	2 – 5 Business Days
TAS, SA Metro & Regional	2 – 5 Business Days
WA Metro & Regional	3 – 8 Business Days
NT & Rural	4 – 7 Business Days

If in doubt, contact us via at hello@eurekapet.co.

Note: Renewal orders will process at 11.59pm on the date shown on your dashboard, and will dispatch the following business day

Yes! Our Chews are designed to be softer than tendons, making them more suitable for dogs with fewer teeth. The inside of our chews is particularly soft allowing for easier chewing and digestion. Should you have any concerns about your pup being able to consume our chews, we'd recommend breaking or cutting them into smaller pieces instead.

You bet! All Eureka recipes are formulated according to the AAFCO guidelines for dogs of all life stages, including puppies that have been weaned. As your puppy continues to grow, we recommend updating their weight on our Feeding Calculator frequently to ensure they receive adequate nutrients for their growth. Calculate how much Eureka your growing puppy needs in a day, using our quick feeding calculator here.

Yes! We recommend 3 different feeding options for Eureka.

• 15% (as a treat or topper)
• 50% (co-feeding with something else), or
• 100% Eureka diet

It’s completely up to you how much you’d like to feed your pup our food - we've designed our recipes to be complete and balanced and flexible for your feeding scenario.

We love your shared desire to provide your pup with the best possible food! For detailed nutritional analysis please visit the product page for your chosen Eureka recipe. With careful consideration of your pup’s needs, our Eureka recipes are formulated to exceed the nutritional levels provided by the AAFCO. This ensures they will be able to perform at their best and are nutritionally taken care of.

We cannot classify our food as "raw" due to the processing method used - i.e. air-dried in solar-powered ovens at low temperatures. As our food is air-dried at 68 degrees, we believe Eureka is as close to a raw feeding diet as you can get in a shelf stable format - i.e. complete & balanced from real high quality whole food ingredients - just with the moisture removed!

Eureka does include small amounts of ancient grains like Chia and Flax Seeds in our recipes as they are an excellent source of omega-3 fatty acids, and antioxidants and have validated nutritional value.

We have also consciously avoided legumes such as lentils, chickpeas and peas, as they have been potentially linked to a heart condition (canine dilated cardiomyopathy) in dogs, in an ongoing study by the FDA.

Eureka is a meat-first ancestral diet with over 90% of our recipes being real meat, bone and organs from high-quality Australian sources. Dogs primarily eat for energy, so it's crucial that their diets contain the right macronutrient profile. Our recipes focus on quality animal proteins and fats, with minimal carbohydrates (less than 2%), unlike many commercial foods that use grains and / or starches as fillers.

NO WAY! There are zero artificial ingredients or preservatives found in our Eureka products! That means we do NOT use glycerin, carrageenan, ethoxyquin, artificial colouring or flavouring at all in our food. All preservatives used are natural and typically make up less than 1% of our recipes.

Unopened, Eureka’s air-dried dog food will stay fresh for 12 months. After opening, it will stay good for as long as 8 weeks. However, if stored in a seal container in a cool, dry place this could stay fresh for longer. We produce our air-dried dog food in small batch runs which means that your food is fresh as possible when you receive it.

Our air-dried dog food has a jerky-like texture with pieces that vary in size. Just as two pieces of steak don’t look the same, no two pieces of our air-dried food look exactly alike either! We have refined our manufacturing techniques to produce pieces that are suitable for small and large dogs alike, taking into account many owners preferences to be able to treat train using the food and break it into smaller pieces where needed.

Yes, Eureka is definitely suitable for seniors too! As dogs get older it is important to properly manage their diet to ensure they get sufficient nutrients so they can thrive for many more years. Older dogs typically require more animal proteins to allow them to maintain ideal muscle mass and energy levels. Ensuring your dog is well nourished can also help to prevent degenerative diseases such as cancer and arthritis. All of Eureka’s recipes are formulated to provide dogs of all life stages with optimal nutrition.

All Eureka dog food recipes are complete and balanced, exceeding the AAFCO Nutrient requirements for All Life Stages, ensuring that your pet reaches peak condition and performance. If your pet has specific health concerns, we always recommend consulting your vet to choose the best food for your furry friend.

Air-drying combines the best of cooked and raw methods. Like raw and freeze-dried foods, it preserves nutrients and tastes better than high-heat methods. Unlike raw, Eureka’s air-drying includes a "kill step" to eliminate pathogens, removing any food safety risks and making your dog’s ongoing health a priority. This process also means that Eureka dog food is dry enough to stay fresh for weeks after opening, yet moist enough to serve without extra prep. Plus, since there are no fillers, you'll feed your dog less and have less poo to pick up! Air-drying Eureka with solar oven technology also significantly reduces our energy consumption and impact on the environment.

We are proud supporters of Australian businesses and farmers! Over 99% of Eureka's dog food recipes are made from Australian-sourced ingredients. All our proteins are Australian sourced - from sustainably harvested Kangaroo, Wild Venison and Wild Boar combined with free-range Chicken and grass-fed Lamb.

If your pup has food sensitivities or an easily upset tummy, we recommend a very slow transition to our food (over a 7–14 day period).

Our high-protein, high-fat recipes are nutritionally dense and can occasionally be hard for some pups to tolerate initially, so a gradual switch helps. Adding our Gut Helper, which contains prebiotics and probiotics, to their food or water can also aid in balancing their microbiome and ensuring a smooth transition.

Eureka's products are currently sold exclusively online. We currently have a few boutique retailers & vet clinics that stock our products. However, our full range is available online only. If you're interested in trying our food, we offer samples and it is advisable to get some before making a full purchase. Click here to get a set of our Taste Testers!

Absolutely! All our recipes are formulated and approved by a trained nutritionist. All of our recipes have regular guaranteed analysis testing to ensure each batch of our food meets the advertised nutritional information. We never change the ingredients, so you always know what your dog is eating. Calculate how much Eureka your best mate needs in a day, using our quick feeding calculator here.

We aim to ship as fast as we can! Once you've paid, we pack, process and ship within 1 business day. Please see estimated delivery times by location below. If you require a faster delivery, you can choose an Express Post option at checkout.

Delivery Area	Estimated Delivery
NSW, VIC & QLD Metro	1 – 3 Business Days
ACT, NSW, VIC & QLD Regional	2 – 5 Business Days
TAS, SA Metro & Regional	2 – 5 Business Days
WA Metro & Regional	3 – 8 Business Days
NT & Rural	4 – 7 Business Days

If in doubt, contact us via at hello@eurekapet.co.

We offer Free Standard Shipping for all orders above $59. Express Shipping is available for an additional charge. If in doubt, contact us via at hello@eurekapet.co.

Shipping delays are not typical, but can occur due to inclement weather or issues on the couriers end. If you encounter a delay or haven't received a delivery update after getting a shipment notification, please contact us directly at hello@eurekapet.co

We will provide you with the tracking link for your package and investigate any issues to resolve them as quickly as possible.

If tracking shows your order as delivered but you haven't received it, please provide us with your complete address to ensure your details in the system are correct. Alternatively, if the issue is on the courier side we will do our best to troubleshoot with them and rectify it for you ASAP. If in doubt, contact us via at hello@eurekapet.co.

If you notice that the address on your order is incorrect, please contact us at hello@eurekapet.co as soon as possible to update it. We will promptly amend the shipping address for your order. To expedite the process, do provide the correct address in your communication to us. Once the address is updated, your order will be processed for delivery accordingly.

If your order seems to be stuck during shipment or has been delayed for a lengthy period, please get in touch with us at hello@eurekapet.co. We will launch an investigation with the courier to determine the cause of the delay. Rest assured, we are committed to ensuring your parcel is delivered as soon as possible. 

If you encounter any delivery issues with your order, kindly reach out to us at hello@eurekapet.co and we will investigate this with our respective courier partners directly. It's important to us that your parcel is delivered within the expected delivery timeframe, and we will take necessary steps to expedite any delays.

If your order is deemed lost in transit, please let us know accordingly and we will rectify this ASAP to ensure your pup does not run out. We understand the urgency and will strive to address and prioritise any delivery issues. 

We deliver Australia-wide including most of the far-out places! If you live in regional Australia, be sure to update your delivery schedule or frequency to allow time for your order to reach you. In doing so, you’ll never have to worry about running out of food.

Standard shipping is free Australia-wide for all orders above $59. Orders below $59 will incur a delivery charge as follows:

• Standard Courier (Couriers Please or Aramex) - $9.95
• Australia Post - $10.95
• Express Post - Live rates

Yes! With Australia Post, we can now deliver to PO Boxes or Parcel Lockers all over Australia.

We aim to ship as fast as we can! Once you've paid, we pack, process and ship within 1 business day. Please see estimated delivery times by location below. If you require a faster delivery, you can choose an Express Post option at checkout.

Delivery Areas	Estimated Delivery
NSW, VIC & QLD Metro	1 – 3 Business Days
ACT, NSW, VIC & QLD Regional	2 – 5 Business Days
TAS, SA Metro & Regional	2 – 5 Business Days
WA Metro & Regional	3 – 8 Business Days
NT & Rural	4 – 7 Business Days

If in doubt, contact us via at hello@eurekapet.co.

Once a delivery is live (i.e. your order has shipped and tracking has been shared) it cannot be re-routed. It is important that you keep your address details live and accurate in your Dashboard for this reason.

Yes! We'll keep you informed every step of the way. You will get a notification email 24-48 hours before your order is processed. Once your order is processed, packed, and shipped, we'll send you another email to let you know it's on its way!

When your parcel is with our delivery partners, updates depend on the information they provide. You'll be able to track your order using the tracking number or link we send you.

For sure! One of the biggest benefits of Eureka being air-dried is that it's super travel friendly. You can also have your order delivered directly to your holiday accommodation - just make sure your details are correctly updated in our system and you allow sufficient time for the order to arrive given expected delivery timeframes.

Sustainability is at the core of our philosophy. Each of our air-dried dog food recipes are 100% certified carbon neutral through our partnership with NOCO2 - Australia's longest-running carbon certification scheme.

We source our meat as sustainably as possible. Many of our proteins come from wild-caught Australian game that is ethically harvested to protect native habitats and farmland. Our lamb is grass-fed and our chicken is free-range.

We use solar-powered ovens to slowly air dry our dog food at a low 68 degrees. This method maximises the nutritional benefits of our high-quality ingredients while minimising our environmental impact.

In short, our sourcing and processing techniques keep our carbon footprint as small as possible, making our dog food great for the planet and your dog!