By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with these Terms. We may change our Terms from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Terms.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information, and health information surrounding your pet.
Other data we may collect throughout the operation of our website includes but is not limited to your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information; details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries; any additional information relating to you that you provide to us directly through our or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information; information you provide to us through customer surveys; any other personal information that may be required in order to facilitate your dealings with us.
We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to access and use our website and services; to operate, protect, improve and optimise our website and services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and to consider your employment application.We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).
Disclosure of personal information outside Australia
We may also disclose your personal information to recipients that are located outside of Australia, including to cloud providers, website hosting companies and website developer companies located worldwide. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
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How do we protect your personal information?
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we have measures in place to manage security risks such as encryption and auditing and monitoring of internal staff access to personal information. However, we cannot guarantee the security of your personal information.
Accessing Your Information
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a Complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.